The purpose of our privacy policy is to describe exhaustively the various types of information collected during your interaction with the website and to explain how we use that information.
When using our website, the user may transmit various personal data, such as name, e-mail address, telephone number and/or mobile phone number, among others. The communication of this data is optional and the sole responsibility of the user.
We collect information about you when you make a booking request for a room. This information is forwarded to the Vila Luna contact e-mail address and is not stored in any database on this site. The personal data collected is necessary for the purpose for which you contacted us, and will be used exclusively to process your request to book a room at Vila Luna. By providing your personal data, you are authorising its collection and use in accordance with the rules set out here.
We ask you not to send or share with Vila Luna any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data, health data or data relating to sex life or sexual orientation.
Each time you access our website and its contents, if you authorise the use of cookies, access data will also be recorded in the form of a log. Each record may include the following data:
The information collected will be used to make your visit to our site as productive and enjoyable as possible. The guarantee of confidentiality of the personal data of the users of our site is important to Vila Luna.
Information about customers, members, subscribers or visitors using the vilaluna.pt website will be processed in accordance with the General Data Protection Regulation of 25 May 2018, which replaced the Data Protection Act of 26 October 1998 (Act no. 67/98).
Vila Luna has external links to other websites, which may contain useful information or tools for visitors. vilaluna.pt's privacy policy does not apply to third-party websites, so when you visit these websites from ours you should read their privacy policies. We are not responsible for the privacy policies or content on these sites.
The data collected on our website is used exclusively to process your room reservation request.
We use the information collected from the website to personalise your next visits to our website.
Vila Luna does not share your information for marketing campaigns with external companies or transfer your Personal Data to a third country.
You have the right to lodge a complaint with a European Union supervisory authority regarding the protection of your personal data. Vila Luna will co-operate with the Supervisory Authority by providing it with all the information it requests in the exercise of its powers.
As the holder of your personal data, you have the right to access, rectify, delete (right to be forgotten), restrict processing and portability and to object to the processing of personal data, in accordance with the General Data Protection Regulation.
If you wish to exercise your rights, you should contact us in writing by e-mail or by post to the address of our head office. To ensure your protection, proof of your identity may be requested.
If you leave a room reservation request, your data will be stored indefinitely. This is so that we can recognise and track you as a regular customer of Vila Luna.
If you wish, you can request that the stored data be deleted. This does not include any personal data that must be kept for administrative, legal or security purposes.
Our privacy policies are reviewed regularly and any changes will be posted on this website. If you have any questions about our privacy policy, please do not hesitate to contact us.
RESERVATIONS